Monsoon offers a 30-day money-back guarantee for new Vulkano products and 14-day for Refurbished Vulkano as described herein. You may return merchandise purchased from Monsoon for any reason for a full refund within 30 or 14 days of receipt of your shipment. For details about how to return your Vulkano or other merchandise within 30 or 14 days, please call 1-866-937-4282.
Returned Vulkano's must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the retail value of the Vulkano (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.