Online Weekly Specials! Vulkano Flow $99.99. Record, Pause, Rewind or Fast Forward any TV program directly on your iPhones, iPads and Android devices.

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Vulkano Support



Vulkano User Guide

Learn how to set up, use and troubleshoot your Vulkano. Choose your model below.

Vulkano Pro and Platinum

Vulkano Flow

Vulkano Lava and Blast .

While most information here is open for all to see, registered users will have access to further support, including participation in our user forum.

Sign me up as a Registered Vulkano User

Important Notice: As of now Vulkano PC Software Supports Windows 7, Windows XP SP2 (both Home and Pro) and Windows Vista Operating Systems, Mac OS, and Vulkano Mobile Software supports Listed Mobile Phones only. Support for additional Mobile Phones is in its development phase. Our development team is working hard to make it available to our valued users, although it would be premature to commit on its availability. For Updates Kindly keep checking this notification Area.

Live Support Hours:

9:00 AM to 9:00 PM PST Monday - Saturday
Call 1(650)292-3625

Support by Email

Email to and you will hear a reply
within 24 hrs Monday to Friday.
For Mobile Queries kindly write to

For Asia Pacific Region

Support Number: +65-6876-7994
Monday to Friday (9:00 AM to 17:00 PM) Singapore Time.

Please Note: This is not a Toll Free Number. You may either call directly or send your contact details via email. We will get in touch with you within 24 Working Hours.


Note: Monsoon Multimedia, Inc. is not affiliated with Monsoon Audio System, Inc. (a maker of speaker systems).
Please do not email us in regards to their products.

What the Users Say

"I would like to thank you very much for the wonderful support provided to my myself here in USA and my brother in Brazil. Thanks to the amazing knowledge of your support team I am able to watch and control all my channels in Brazil as I dreamed. The professionalism of your technician was something that we cannot find anywhere. I can say now that I am 95% happy with my Vulkano and to reach the 100% I am just waiting for the release of the new software. Thank you again and I am very happy with my Vulkano."

Regina S.

"I bought Vulkano because it was the highest tech unit on the market."

Matt B.

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